Privacy Policy

At Canada Candles, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: such as your name, email address, phone number, and shipping address.
Payment Information: including billing address and limited payment details (processed securely via third-party platforms).
Order History: details about past purchases and preferences.
Website Usage: such as IP address, browser type, device information, and pages visited (collected via cookies and analytics tools).

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you regarding your purchases or inquiries
Provide customer service and support
Send promotional emails (only if you’ve opted in)
Improve our website and user experience

We do not sell, rent, or trade your personal information to third parties.

3. Sharing Your Information

We may share your data only in the following circumstances:

With trusted service providers (e.g. payment processors, shipping partners) who help us operate our business
When required by law or legal process
To protect the rights, safety, and property of Canada Candles and our customers

4. Your Rights and Choices

You have the right to:

Access, update, or delete your personal information
Opt out of marketing emails at any time by clicking “unsubscribe”
Request a copy of the data we hold about you

To exercise these rights, please contact us at info@canadacandles.ca

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can control or disable cookies in your browser settings.

6. Data Security

We take data protection seriously and implement appropriate security measures to safeguard your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 info@canadacandles.ca
📍 Canada Candles